Refund Policy
Remaining Balance Refund
At smmiu.com, you can request a refund for any unused balance at any time through your original payment gateway. Refunds are typically processed within 6 to 12 hours. However, the actual time it takes for the funds to reflect in your bank or card account depends on your bank or card provider.
Additional Fees
When requesting a refund to a wallet:
- A 1% fee applies to international payment methods
- A 2% fee applies to local payment methods (e.g., UddoktaPay)
Disputes and Chargebacks
Submitting a dispute or chargeback without valid reason will result in:
- Permanent ban from smmiu.com
- Termination of all future orders
- Reversal of any delivered services, such as followers or likes, from your or your client’s social media accounts (Instagram, Facebook, Twitter, etc.)
Order Cancellations and Refunds
Orders placed on smmiu.com may be canceled or refunded upon customer request. If an order cannot be delivered, the refund will be credited to your smmiu.com account balance.
Non-Refundable Orders
Orders made for private or incorrectly entered accounts are not eligible for a refund. Please double-check all order details before placing your order.
Fraudulent Activity
Use of unauthorized or stolen payment methods will result in immediate account termination. We strictly enforce this policy with no exceptions.
Server Usage Policy
Do not use multiple servers or panels for the same social media page simultaneously. This can cause inaccurate counts and will disqualify your order from refunds.
Need Help?
For any questions or issues regarding our refund policy, feel free to contact our support team. We're here to assist you.
Privacy Policy
Welcome to smmiu.com
At smmiu.com, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By accessing or using smmiu.com, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
We may collect personal information when you:
- Register on our website
- Place an order
- Subscribe to our newsletter
- Contact our support team
This may include:
- Full name
- Email address
- Phone number
- Payment information
Non-Personal Information
We also collect certain non-personal data automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring/exit pages
- On-site behavior and interaction data
This helps us understand user behavior and improve our platform.
2. How We Use Your Information
Your information may be used for the following purposes:
- To provide and manage the services you request
- To process payments and transactions
- To send service updates, promotional offers (with your consent), or important account-related notifications
- To analyze usage trends and enhance site performance
- To detect and prevent fraudulent activity or security breaches
3. Data Security
We implement strong administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
4. Children's Privacy (Under 13)
smmiu.com does not knowingly collect or store personal information from children under the age of 13.
- Parental Action:
If you believe your child has submitted personal information, please contact us immediately at info@smmiu.com. - COPPA Compliance:
We comply with the Children’s Online Privacy Protection Act (COPPA) and will promptly delete any data collected from users under 13 without parental consent.
5. Cookies and Tracking Technologies
We use cookies to improve your experience:
- Essential Cookies – Enable basic site functionality
- Performance Cookies – Help us analyze site usage
- Functionality Cookies – Store preferences (e.g., language, theme)
- Marketing Cookies – Provide relevant ads and track campaign effectiveness
Third-Party Cookies
We may allow third-party services (e.g., analytics, ad partners) to place cookies. These are governed by their respective privacy policies.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant changes will be communicated to users when necessary. Please review this policy periodically.
7. Contact Us
If you have any questions, feedback, or concerns about this Privacy Policy, please reach out to us:
📧 Email: info@smmiu.com