Refund Policy - What you need to know before your order

SMMIU operates on a prepaid model; funds are added to your account wallet before any service is initiated. Here is how your deposited balance is handled:

• Funds added to your wallet are intended to be used for placing orders across our service catalogue
• As a general rule, deposited funds are not reversible to your original payment method once they have been added to your balance
• That said, if you have an unspent balance remaining in your account and would like it returned, you may submit a withdrawal request to our support team
• Balance withdrawal requests are reviewed individually and, once approved, are typically processed within 24 to 72 hours

To request a refund of your remaining unused balance, get in touch at [email protected] or through our Telegram support channel. We handle each case with care.

SMMIU will process a refund either to your account balance or back to your original payment method in the following clearly defined situations:

Once a refund is approved, account balance credits are processed within 24 to 72 hours. Refunds to your original payment method, where applicable, may take between 5 and 10 business days, depending on your bank or provider.

The following situations fall outside our refund coverage. We ask that you review these carefully before submitting any order, as they represent the most common sources of confusion:

• Incorrect order details submitted by the user: If the wrong URL, username, or quantity was entered at the time of ordering, the responsibility lies with the user. Always verify your order details before confirming.
• Order placed for a private or inaccessible account: Services cannot be delivered to accounts that are set to private or otherwise restricted. Ensure your account is publicly accessible before placing an order.
• Change of mind after an order has been submitted: Orders are queued for processing as soon as they are confirmed. A change of preference after the fact does not qualify for a refund.
• Delivery running longer than the estimated timeframe: Estimated delivery times are indicative only and are not guaranteed. A delay alone is not sufficient grounds for a refund.
• Partially delivered orders: If an order has begun delivering, it is not eligible for a full refund. Our team will work to complete the remaining portion.
• Interference from multiple SMM services: Running other SMM services on the same account simultaneously can disrupt delivery accuracy. Orders affected by this do not qualify for a refund.
• Account terminated for policy violations: If your account is closed due to a breach of our Terms and Conditions, any associated balance or pending orders are forfeited.
• Platform-side actions reducing delivered results: Social media platforms may independently remove or adjust engagement on accounts. These decisions are outside our control and do not entitle users to a refund.

Some services on SMMIU include a 30-day refill guarantee. If your order drops in count after being delivered, we will top it back up at no extra cost, provided the following conditions are met:

• The refill request is submitted within 30 days of the original delivery date
• The service you ordered explicitly states that a refill guarantee is included. Check the individual service description before ordering
• The drop was not caused by changes to your account settings, switching to a private profile, or running other SMM services at the same time

To request a refill, message our Telegram support team with your Order ID. Refill requests are typically processed within 24 to 48 hours of submission.

If you believe your situation qualifies for a refund based on the criteria above, here is how to proceed:

Requests submitted more than 10 days after the order date may fall outside our review window. If you run into an issue, please get in touch with us promptly.

Once a refund has been approved by our team, here is what you can expect based on the type of case:

• Failed order refund: Credited directly to your SMMIU account balance, usually within 24 to 72 hours of approval.
• Technical or duplicate payment error: Returned to your original payment method or account balance, within 5 to 10 business days.
• Unused balance withdrawal: Reviewed individually and processed within 24 to 72 hours of approval, subject to verification.

The exact time a refund appears in your bank account or on your card statement depends on your financial institution and may vary beyond what we can control.

Approved refunds occasionally take a little longer to show up, depending on your bank or payment provider. Before reaching out to us, we recommend going through the following steps:

• Log in to your SMMIU account and check your wallet balance. Most refunds are applied there first
• Review your bank statement or card transaction history. It may simply not have posted yet
• Contact your bank or card provider directly, as some institutions take up to 10 business days to reflect incoming refunds

If you have completed all of the above and your approved refund still has not appeared after 10 business days, contact us at [email protected] or via Telegram with your order details, and we will look into it straight away.

We are always ready to work through any issue with you, whether it relates to a charge, a delivery concern, or anything in between. Our support team is available around the clock and typically responds within 5 minutes on Telegram.

What we ask is that you come to us first before escalating to your bank or payment provider. Filing a chargeback or dispute without first allowing us to resolve the matter is a direct violation of these Terms.

Taking this route without a legitimate reason or without prior contact will result in the immediate and permanent closure of your account, cancellation of all active orders, reversal of delivered services, and may lead to legal action to recover the disputed amount.

SMMIU operates a strict zero-tolerance approach to fraud in any form. This includes but is not limited to the following:

• Using stolen, unauthorised, or fraudulent payment methods to fund your account
• Placing orders with no genuine intention of completing payment
• Submitting false or misleading refund or refill claims to exploit our policies
• Creating multiple accounts to take advantage of refund processes or platform promotions

Where fraudulent activity is confirmed, the account will be permanently terminated, all balances and orders will be forfeited, and the matter may be reported to the relevant authorities. No refund will be issued under these circumstances.

SMMIU reserves the right to revise this Refund Policy at any time. When updates are made, the date shown at the top of this page will reflect the most recent change.

We recommend reviewing this policy before placing each order to make sure you are working from the current version. Continued use of our platform after an update has been published indicates your acceptance of the revised terms.

Our support team is here for you every hour of the day. Whether you have a refund question, a delivery concern, or simply need guidance on an order, do not hesitate to reach out.